Cultural lags in today's business world: How to overcome them through Business Process Automation?

04 Dec 2022 07:49 PM By 3S Learning Team

In today's business world, cultural lags can present a significant challenge. However, there are ways to overcome them. By understanding the root cause of the problem and implementing strategies to mitigate the impact, businesses can stay ahead of the curve by simply implementing Business Process Automation.

The root cause of cultural lags in today's business world:

Lack of technical skills among employees and small/medium business owners, are the root cause of cultural lags in today's business world. That's why either they are afraid of implementing automation using the latest technologies or they fail to implement automation in the right way.

In order to get ahead of the competition and remain relevant, it's important for businesses to continuously adopt new technology. However, there are a number of factors that can hinder a business's ability to do so - lack of understanding by business owners, concerns about cost, being too busy to implement changes, interruption of current workflows, and lack of technical skills among employees. These cultural lags can put a business at a disadvantage and make it difficult to keep up with the latest trends.

How cultural lags can impact your business:
There is a perception among small/medium business owners that Business Process Automation is only for large businesses and corporate companies.

Now, let's understand how cultural lags can impact their business.

In organisations where paper-based processes are followed, or depend on spreadsheets to store important data, manual analysing of such data and use of personal work-arounds for day to day repetitive tasks.

These manual activities can lead to following 7 risks in the organisation;
  • Human error, oversight and corporate oblivion
  • Inefficient use of human resource and unnecessary repetitive work
  • Improper and disorganised data collection and quality; insights into business processes and the output of these can have a material effect on strategy, and competitiveness
  • Not having internal controls
  • Possibilities of not meeting the timelines and getting delayed in important projects.
  • No clarity because of poor visibility and not having proper documentation process
  • Worst customer experience 
Strategies to overcome cultural lags in your business:
By now you would have understood that lack of understanding of Business Process Automation (BPA) by business owners, concerns about cost associated with BPA, businesses being too busy to implement (BPA), interruption of current workflows when implementing BPA, and lack of technical support for this automation are all major cultural lags that can impact a business's ability to adopt Business Process Automation using new technologies. However, there are strategies that businesses can use to overcome these lags and successfully incorporate BPA into their operations.

BPA is a relatively simple and non-disruptive exercise. However, it requires right advise and guidance. This should not be taken lightly. Not having or incorrect implementing BPA can have a major impact on the customer experience and general organisational efficiency. BPA helps collecting the underlying data in systematic manner and place it in the process, eventually allows for integration into back end systems like unified business operating system, and avoids duplication. How many offices are there in a sea of open plan desks with papers piled high and data being captured? How much does all this cost the organisation? How competitive can they be in the new digital era?

The seven pieces of strategies you can follow in an automated process:
  • Digital signatures
  • Workflow for delegations of authority, and security rights
  • E-forms and standard templates
  • Obligation and task management
  • Alerting and reporting
  • A structural database
  • Document management

By taking a high-level view of these processes, or if they have already been followed, and critically looking at how they can be simplified, digitized and automated, can bring new levels of controls and efficiency into the organisation.
The importance of staying ahead of the curve:
Business owners are often behind the curve when it comes to new technology. They may not understand the importance of staying ahead of the competition, or they may be concerned about the cost associated with new technology

The busy schedules can make it difficult for businesses to implement BPA using new technology. Current workflows may be interrupted, and there may be a fear of change.

However, not staying up-to-date with Business Process Automation can have serious consequences. Businesses may lose customers to competitors who are using more modern methods, or they may miss out on opportunities that could benefit their bottom line.

From my past experience being in IT, customer support and business operations, I have developed a comprehensive learning model which can help business owners in understanding and implementing BPA in their business for greater efficiency and profitability. In this model there are 3 simple steps that business owners can take to stay ahead of the curve when it comes to new technology. Keeping an open mind, doing research, and budgeting for new purchases are all key components in making sure your business stays relevant in today’s ever-changing landscape.

Business Process Automation can be daunting, but it doesn’t have to be scary. By taking some time to educate yourself on the latest trends, you can ensure that your business is always at the forefront of innovation.
How Business Process Automation can help your business:
Implementing BPA with right advice and guidance can not only help businesses to achieve greater efficiency and profitability but also greater customer experience.
  1. Reduce processing time by automating routine tasks. 
  2. Make it easier for you to manage your clients by consolidating data from different sources. 
  3. Streamline communication with your clients by automating email and contact forms processing. 
  4. Automate accounting & invoicing processes to save time and money.
  5. Improve the efficiency of your business processes by automating them. 
  6. Save time and effort by automating tasks that would otherwise be time consuming or mundane. 
  7. Automated processes are error-free and allow for better coordination between multiple stakeholders in your business.

Without proper guidance from BPA consultants, businesses may find it difficult to make full use of new technological advances, and get their potential benefits.
Implementing Business Process Automation in your business:
If you're a business owner, chances are you've considered implementing Business Process Automation at some point. But there are a few things that might hold you back: lack of understanding, cost concerns, being too busy, interruption of workflows, and change management. In this comprehensive learning model, I'll address each of these issues and show you how to overcome them so you can take advantage of the latest and unified business operating system in your business.

There are many cultural lags in today's business world, but there are also many ways to overcome them. Business owners need to educate themselves on Business Process Automation and its benefits, as well as work to understand the cost associated with it. Additionally, businesses should make time for implementing Business Process Automation into their current workflows. By doing so, they can stay ahead of the competition and maintain a successful business.